Shipping Policy

Shipping & Delivery Policy

At Igbo – Mrinesh Associates, we are committed to delivering your orders safely and on time across Tamil Nadu and all over India.

Order Processing

  • All orders are processed within 1–3 business days after order confirmation.
  • Bulk and customized orders may require additional processing time.

Shipping Coverage

  • We deliver products across Tamil Nadu and selected locations across India.
  • Delivery availability may vary depending on the service location.

Delivery Time

Estimated delivery timelines:

  • Within Tamil Nadu: 2–5 business days
  • Other States: 4–8 business days

Delivery times may vary due to:

  • Remote delivery locations
  • Weather conditions
  • Transport delays or public holidays

Shipping Charges

  • Shipping charges are calculated based on:
    • Order quantity
    • Product weight
    • Delivery location
  • Free shipping may be available for selected bulk orders and promotional offers.

Bulk Orders

For bulk or wholesale orders, our team will contact you directly regarding:

  • Delivery schedule
  • Transport arrangements
  • Freight charges

Order Tracking

Customers will receive shipping or dispatch details via:

  • Phone Call
  • WhatsApp
  • SMS (if applicable)

Damaged or Missing Products

If your order arrives damaged or incomplete:

  • Contact us within 24 hours of delivery.
  • Share product photos and invoice details for support.
  • Orders are processed within 2–3 business days after confirmation.
  • Customers will receive an order confirmation and estimated delivery timeline.

2. Shipping Methods

  • Products are shipped via trusted logistics partners.
  • Standard and expedited shipping options may be available depending on location.

3. Delivery Timeline

  • Domestic deliveries typically take 5–10 business days.
  • Delivery times may vary based on location, courier availability, and external factors.

4. Shipping Charges

  • Shipping costs are calculated based on weight, volume, and destination.
  • Charges will be displayed at checkout before order confirmation.

5. Risk & Responsibility

  • Risk of loss or damage passes to the customer once the product is dispatched.
  • Customers must inspect goods upon delivery and report damages within 7 days.

6. Restrictions

  • Certain products may be restricted from shipping to specific regions due to chemical handling regulations.
  • Mrinesh Associates reserves the right to decline shipping where compliance is not possible.

7. Tracking

  • Customers will be provided with tracking details once the order is dispatched.
  • Tracking updates depend on the courier’s system.